Shipping & Returns

We now offer FREE UPS Ground or Priority Mail shipping on orders over $99 in the continental USA!

Shipping

Transit times below are in addition to the 1-3 business day processing time.  Each item we sell is custom - it is not made until it is ordered.  Please don't expect your order to go out immediately upon being placed.  If you need your order by a certain date, contact us - we are more than happy to accommodate when we are aware of the situation.

The business day ends at 5 pm, so orders received after 5 pm EST will be considered received the NEXT business day.  If you are in a hurry to receive your order, please don’t hesitate to contact us.  If it is possible to get your items out to you faster, we will.

CONTINENTAL USA
Method	Cost	Transit Time	Notes
USPS First Class	$3	2-7 business days	Please, only orders under $25.
UPS Ground	$8 FREE over $99	1-6 business days	See UPS transit time map below.
UPS 3 Day Select	$20	3 business days
UPS 2nd Day Air	$25	2 business days
UPS Next Day Air	$30	Next business day
AK, HI, PO BOX & APO
Method	Cost	Transit Time	Notes
USPS First Class	$3	2-7 business days	Please, only orders under $25.
USPS Priority	$8 FREE over $99	2-4 business days
USPS Express	$17	1-2 business days

For orders over $99 being shipped within the continental USA, we offer FREE UPS Ground shipping.  UPS does not deliver to PO boxes, so if you specify a PO Box or are shipping to AK, HI, or APO we will use USPS Priority Mail instead. 

For orders under $25 being shipped within the USA, we offer USPS First Class. It is $3, but does not include insurance or tracking. If insurance and/or tracking are important to you, please choose the UPS Ground option instead.

Need to get your order delivered quicker?  You can upgrade to UPS 3 Day Select, 2nd Day Air or Next Day Air.   Saturday Delivery is not provided and costs an additional $15.  If you specify a PO Box or are shipping to AK, HI, or APO we will use USPS Express Mail instead.

Concerned about how long it will take for your package to arrive?  Please see below to determine if an upgrade to 3 Day Select, 2nd Day Air or Next Day Air makes sense. 

UPS Ground Transit Time Map

International
For orders going outside the US, we offer USPS Registered First Class for $16. It is not possible to insure packages to most international destinations, so insurance is not provided. 

We are not responsible for customs taxes that may be incurred outside the USA.

Returns

We strive to provide the finest quality possible, and we want 100% satisfied customers. If you are unhappy with your purchase for any reason, please contact us within the first 30 days and we will either fix it or refund your money.   If the mistake was ours, we will even reimburse the cost of shipping  back to us.

If your item breaks or needs to be repaired after 30 days, there is a restringing fee. See our Resizing & Repair section for prices.

Items returned to us must be in their original condition and packaging. You must include a copy of the invoice with the return.  Please send your returns in their original packaging with a copy of the invoice to:

Beaded Royalty, LLC
110 Cobblestone Way
Dillsburg, PA 17019

For your protection, please send your return items in a rigid cardboard box or bubble-padded envelope.  We recommend that you insure your package. We are not responsible for product returns that arrive to us damaged, and will not credit you for these items. Items returned to us in a standard unpadded envelope are almost certain to be damaged by the postal service.  Please allow up to two weeks for repaired/restrung items to be returned.